Customer Care

SHIPPING

ALL ORDERS MADE THROUGH THE WEBSITE ARE PROCESSED MONDAY THROUGH FRIDAY BETWEEN 8:00 AM AND 5:00 PM. ORDERS PLACED AFTER 12:00 PM EST ON A FRIDAY WILL BE SHIPPED THE FOLLOWING WEEK.

FOR ALL PURCHASES, PLEASE ALLOW 1-2 DAYS FOR YOUR ORDER TO BE PROCESSED. ALL ORDERS ARE SHIPPED VIA FEDEX.

USA SHIPPING FOR ORDERS UNDER $1,000.00 FLAT FEE $15

WORLDWIDE (EXCEPT USA) FLAT SHIPPING FEE FOR ORDERS UNDER $1,000: $45

FREE SHIPPING FOR ALL ORDERS OVER $1,000. 

PLEASE BE ADVISED THAT PERA JEWELRY IS NOT RESPONSIBLE FOR TAXES AND/OR DUTIES FEES, THIS IS NOT UNDER OUR CONTROL AND FEES WILL VARY DEPENDING ON SHIPPING ADDRESS. ITEMS ARE SHIPPED ON A DDP (DELIVERY DUTY PAID) BASIS AND ALL PRICES SHOWN INCLUDE THE RELEVANT IMPORT TAXES AND DUTIES (WHERE THE INDIVIDUAL PRODUCT OR TOTAL ORDER VALUE IS OVER THE RELEVANT COUNTRY DUTY THRESHOLD). 

WE WILL SEND A CONFIRMATION WHEN AN ITEM IS SHIPPED AND WE WILL PROVIDE YOU WITH YOUR TRACKING NUMBER. IF YOUR DELIVERY IS LATE OR MISSING, PLEASE VIEW YOUR TRACKING NUMBER TO VERIFY WITH THE SHIPPING PROVIDER. IF THERE ARE ANY PROBLEMS WITH YOUR SHIPMENT DELIVERY DATE, PLEASE CONTACT US AT: pera@pera.com.co

RETURNS

 

AT PERA JEWELRY, ALL OUR PIECES ARE ONE OF A KIND AND HAND-CRAFTED WITH THE UTMOST CARE. WE WANT TO MAKE SURE OUR CUSTOMERS ARE HAPPY AND SATISFIED WITH THEIR PURCHASE WHICH IS WHY WE TAKE ALL MEASURES TO ENSURE THAT YOU RECEIVE AN EXCEPTIONAL PIECE OF JEWELRY THAT YOU WILL ENJOY FOR A LIFETIME. AT THIS TIME, WE DO NOT OFFER RETURNS OR EXCHANGES BUT PLEASE REACH OUT IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT THIS, WE WOULD BE HAPPY TO CHAT WITH YOU.